Obtain Key
This feature is used to release the key container on an keybox when showing a listing or placing or removing the listing keys in a keybox.
Feedback AlertA feedback alert screen is displayed after the key container opens if the keybox is set to ask for feedback after a listing is shown. This gives you an opportunity to provide feedback about the showing to the listing agent. If you select Ignore, no feedback will be sent to the listing agent. Select Leave Feedback to enter feedback information to send to the listing agent. You can select where you heard about the listing, the level of interest in the property.
Showing HoursKeyboxes can be programmed to allow 24-hour access or timed access for specific hours. To determine the timed access hours preprogrammed into keyboxes in your area, contact your Association or MLS. Showing hours are set at standard time. If your area observes daylight saving time, the actual access hours are one hour later than the hours set in the keybox during daylight saving time. For example, if a keybox is programmed for access from 8 a.m. to 9 p.m. Standard Time, during daylight saving time, the actual showing hours are 9 a.m. to 10 p.m. You can program your keyboxes to allow 24-hour access or access only during the timed access hours. You can also customize the showing hours and set different access hours for weekdays, Saturday, and Sunday.
Call Before Showing (CBS) CodesEvery keybox contains a Call Before Showing (CBS) code that you can activate using the Inventory option in the eKEY software. The CBS code allows the listing agent to control access by requiring the showing agent to call for pre-authorization before opening the keybox. If the keybox requires a CBS code, the code must be entered into the eKEY software before releasing the key container and it must be entered each time the key container is released. Contact the listing agent to determine if a CBS code is required to open a keybox.
CooperatingYou may be able to access keyboxes in a neighboring Association/MLS. Check with your Association/MLS to determine if your area has a cooperating agreement in place. To show listings in a cooperating area: Your eKEY software must be programmed to allow access to keyboxes in the cooperating area. The cooperating Association/MLS must give you permission to update your eKEY software for their area. Your Association/MLS can give you permission to access cooperating areas into your eKEY software. Once the programming has been added to your eKEY software, contact the cooperating Association/MLS to receive permission to update your eKEY software for their system. Once both of those steps are completed, when your eKEY software does an automatic update, it updates for both your primary system and the cooperating system. If you manually update your eKEY software by entering an update code, you must first update it for your primary Association/MLS and then update it for cooperating areas.