News & Information

MPC Corporation (“MPC”) purchased Gateway’s professional division (e.g. small, medium & large business, government and education lines) in October of 2007.  Pursuant to the parties’ agreement, MPC acquired, among other things, contracts between Gateway and its professional customers and any associated warranty service and support obligations.  As such, all warranty requests should be directed to MPC’s attention.  Gateway is no longer responsible for warranty service and support obligations for customers who purchased professional division products.   

Support Content

As a courtesy to former Gateway professional customers, Gateway is providing links to drivers, downloads, specifications, user guides and other support documents on our website.  This information is provided on an “as-is” basis.  Gateway does not warrant the accuracy, correctness, reliability, comprehensiveness, or currency of any content.  Gateway disclaims all warranties, express or implied, regarding any content, and further disclaims liability for any consequences from the use or misuse of any content.  

Third-Party Extended Service Plans

Some Gateway professional division customers purchased third-party Extended Service Plans through Gateway. Those plans are generally products of AIG Warranty Guard, Inc. (“AIGWG”) or AIG Warranty Services and Insurance Agency, Inc. (“AIGWS”). Many of those plans provide contact information for AIGWG and AIGWS. For example, ”AIGWS and AIGWG can be contacted at 300 Riverside Plaza, Chicago, IL 60606. Telephone 1-800-250-3819.” Those plans also provide that, “if, within sixty (60) days we have not paid a covered claim, provided you with a refund or you are otherwise dissatisfied you may make a claim directly to the insurance company.” As of May 1, 2010, AIGWS and AIGWG’s telephone number (1-800-250-3819) plays the following recorded message:

Thank you for calling the warranty division of Chartis.

Please listen carefully to this message. This is not a customer service or repair line. That number can be located in the service paragraph of your terms and conditions. This line is designed for claims that are over 60 days old. If you have such a claim you must send a complete and legible copy of the service plan contract you received, a copy of the original receipt, any other supporting documents, along with a brief description of what has taken place. Make sure to include all your contact information, preferably an email address. You can email it to warranty@aig.com, you can fax it to 1-866-668-8879, or you can mail it to our physical address at 80 Pine Street, 13th Floor, New York, NY 10005. After reviewing your information we will begin our research, and if we have questions, we will contact you.

If you are a company inquiring about our product, please send either an email or a fax with your contact information and we will get back to you.

Again, if you are a customer calling for any customer issue, such as service, registration, cancellation, parts, etc., contact the repair service number listed in your terms and conditions in the service paragraph. These customer lines are open 24 hours a day 7 days a week to assist you. To hear this message again, please press one.

Please review the terms of your specific third-party Extended Service Plan for applicable information.

Additional Resources

Gateway does not endorse or support the use of third parties to provide support to former Gateway professional customers.  However, Gateway is aware of a support forum for former Gateway professional customers looking for suggestions on how to receive support.