Backed by the Kodak name and industry-recognised technical expertise, KODAK Service & Support helps maximise your equipment performance. Our global network of people, equipment, and knowledge gives you products and service you can rely on.

Learn more about our:

Global Customer Service & Support Organisation
Customer and Warranty Service Contacts in the Region
Kodak's On-Line Support.

Global Customer Service and Support

Around the clock, around the corner, around the world.
We support you with a depth of resources that only a company the size of Kodak can provide. By orchestrating a global network of people, parts, information and communications, we fix over 95% of problems in just one call, minimising the impact of down time on operations. You're free to concentrate on your business.

People who solve problems by owning them

KODAK Service gives you one-on-one attention, backed by a staff of thousands, that includes:

	Tertiary educated Field Engineer who knows your systems inside and out
	Every Field Engineer receives a minimum of 40 hours training per year
	Equipment Specialists and Service Managers available on call or on site when required
	Service Call escalation, right back to the design engineer if required
	Remote diagnostics enable us to troubleshoot many systems via modem without a second of travel time

Service Centre Location

Kodak service centres are located in every capital city of every major country in the region.

Parts that are right when and where they're needed

	Central Parts Store
	In your Field Engineers Vehicle
	In every capital city

National Operations Centre

	Our friendly and automated dispatch centre immediately alerts the Field Engineer of your service call before you replace the receiver!
	Field Engineers will return calls within 30 minutes to let customers know when to expect them
	On-line data base that contains your equipment's service history for faster diagnosis and repair.

Customer Service Contacts in the Region

KODAK Service Agreements are tailored around your needs, tell us what you require and we'll design a service program to match them.

To discuss your service needs call your local Kodak represenative: Customer Service Contacts

To obtain Warranty Service: register your Kodak Product on line.

On-Line Support

In a continuing effort to provide high quality service to our customers and partners Kodak provides a range of on-line technical support pages designed to make it easier for you to do business with Kodak. Topics such enabling you to locate System Providers who support Kodak products, Publications, Frequently asked Questions and Down Load latest versions of Device Drivers and Capture Software are all provided on-line.

The following sites are US based. For contact details within this region please ensure you return to this site (www.kodak.com.au/go/documentimaging).

KODAK DIGITAL SCIENCE Document Scanner Solution Provider pages. You can use these pages to determine if a KODAK DIGITAL SCIENCE Document Scanner is supported by a particular document imaging application.

Here you'll find information about and drivers for our low, mid and high volume KODAK DIGITAL SCIENCE Document Scanners and storage products.

For technical publications and manuals for Kodak Document Capture and Storage products. We've listed all the available documents for our current products.

For Frequently Asked Questions, Trouble Shooting and technical bulletins for KODAK Document Capture products. You'll also find information here about some of our older ImageLink products.