Troubleshooting
Email support [in
English] is provided via the website:
Regular backing up of either the actual
preferences file or the automated backup file is strongly
recommended: preferably to a volume that is not the same
as the one on which your account data is stored; suitable
backup volumes would be iDisk, a networked folder,
another computer, or to CD or DVD.
What to do if an error occurs
This has not happened but I'm including these instructions in the unlikely event that it does happen.- Quit the application using this method: control-click
the icon in the Dock and select 'Quit'.
Diabetes Logbook X maintains 5 snapshots of the database: a snapshot is taken whenever an event is add, deleted or edited and during import, export and quit actions. Quiting via the Dock icon does not create a snapshot during a quit action, and so prevents potentially bad data from being added to the database, and from losing the oldest snapshot.
- Make a backup copy of
- Preferences file
com.Nesfield.DiabetesLogbookX.plist
- Preferences folder
com.Nesfield.DiabetesLogbookX Saved Prefs
- Preferences file
- You can now re-launch Diabetes Logbook X and review
the events, if they are all right you can continue using
it without any further action.
- If there is a problem with the data, quit as before
and copy the newest snapshot file
com.Nesfield.DiabetesLogbookX.plist.sav1
up into the Preferences folder and rename itcom.Nesfield.DiabetesLogbookX.plist
. - Now re-launch the application and review the events. Continue doing this with the snapshots until the event data is restored.
See also
Manual backups and snapshots.
Automated backups.